Business Analyst
Te Taituarā (Corporate Services) is the backbone of the organisation and consists of finance, people, communication, data, knowledge, analytics and business administration support personnel who have the skill and expertise to ensure the smooth running of Te Oranganui so the front-line staff are able to service the Kaimahi and community in an efficient and professional manner.
Recently Te Oranganui appointed a Chief Digital Officer, responsible for leading and nurturing an IT Team which supports improving hauora outcomes for whānau through leveraging technology solutions and data driven interventions and insights. Our Chief Digital Officer is establishing programmes of work centered around cloud transformation, digital transformation, improving operational efficiency through automation and AI, and data driven analytics and reporting, and is seeking to build a team to deliver these programmes of work.
The new Business Analyst role is primarily focussed on supporting the successful delivery, enhancement and continuous improvement of Te Oranganui business applications and data/reporting solutions.
The key responsibilities of this position are:
- To support the successful delivery, enhancement and continuous improvement of Te Oranganui business applications through business process modelling, business analysis, test management and change management activities.
- To work closely with stakeholders across Te Oranganui to understand business needs, identify opportunities for improvement and ensure business applications effectively support service delivery outcomes.
- To ensure business requirements, business processes, testing activities and change management activities are delivered using recognised best practice methodologies.
- To support the Applications and Data Lead in the successful implementation, enhancement and adoption of business applications.
- To build strong relationships across the organisation to understand customer and business needs, improve user experience, and ensure business applications effectively support service delivery outcomes.
Key experience we are seeking for this role include:
- Background in health and/or social services.
- Experience supporting and administering enterprise business applications (e.g. CRM, Case Management and Patient Management solutions, FMIS, and HRIS).
- Experience in business analysis, process improvement, testing and change management.
- Strong analytical and problem-solving skills, with the ability to translate business needs into practical solutions.
- Strong written documentation, facilitation and communication skills.
- Working understanding of Te Tiriti, kaupapa Māori and Whānau Ora would be an advantage.
- Relevant tertiary degree in Information Technology, Business Systems or equivalent experience.
- Relevant certifications in IT Service Management (e.g. ITIL) and Business Analysis (e.g. BABOK).
We offer a warm whānau focused work environment with a wide variety of benefits, such as:
- SuperLife Funeral Insurance
- EAP & Supervision
- Comprehensive workforce development
- 20 days professional development leave
- Up to 5% employer contribution of your annual salary towards ongoing professional development